As I said in my last blog entry, we now we have a new people management program called Fellowship One which originated with Fellowship Church in Texas that is more accurate, more secure, and enables us to serve you better.
Now for most of you attending, your only experience with Fellowship One has been the check-in component. Did I hear a few groans? Perhaps your experience has not been the best it could be. I was skeptical at first, too.
Then I had the privilege of seeing Fellowship Church in action. The church is comparable to us in the size of their children’s program. We arrived 10 minutes before service time to what appeared to be a ghost town. We honestly thought we’d gotten the services times wrong! But 5 minutes later…they came.
It was like the gun going off at the start of a race as a sudden onrush of people came flooding in the doors. Families lined up, Greeters checked them in, and off they went to escort their children to class. Literally 5 minutes later there was a quiet hush in the hall; the service started and not one family was left to check in. It was the most unbelievable sight I’d ever seen! If I had blinked I might have missed it.
I quickly ran up to the First-Time Families desk and asked how this could have possibly happened so fast. Was their software different? Were they skipping some of the steps needed to check kids in? How? They walked me through it step-by-step and it as exactly the same as what we do. So how did they do it?
The answer was pretty simple but yet has been our greatest challenge. The answer was…Greeters!
Stay tuned for more in Part 3!